Complaints Policy

July 2018

We make every effort to give the best possible service to everyone who attends our services. We are committed to providing caring staff who are able to provide the highest quality service to our patients.

If you have a complaint or a concern in relation to the services you have received please let us know so that we may settle the matter as amicably as possible. The complaint needs to be put in writing to our Complaints Manager, Zunaira Ahmed, via our email address enquiries@peek-a-baby.co.uk.

Alternatively, you can post your complaint to 717 Hagley Road West, Quinton, B32 1DJ or 356 London Road, Mitcham, CR4 3ND. We will contact you about your complaint within 24 hours and will have looked into your complaint within 3 days of the date it was raised.

We aim to:

We make every effort to give the best possible service to everyone who attends our services. We are committed to providing caring staff who are able to provide the highest quality service to our patients.

If you have a complaint or a concern in relation to the services you have received please let us know so that we may settle the matter as amicably as possible. The complaint needs to be put in writing to our Complaints Manager, Zunaira Ahmed, via our email address enquiries@peek-a-baby.co.uk.

Alternatively, you can post your complaint to 717 Hagley Road West, Quinton, B32 1DJ or 356 London Road, Mitcham, CR4 3ND. We will contact you about your complaint within 24 hours and will have looked into your complaint within 3 days of the date it was raised.

-find out what happened

-invite you to discuss the problem

-make amends where appropriate

-identify what we can do to make sure the problem does not happen again

The complaint must be made by the patient themselves as records are protected by the Data Protection Act 1998. If you are making a complaint on behalf of someone else, you must have a signed note from them giving permission to do so.